Support for the entire journey

Understanding for many of our customers deploying managed networks is new territory, we have gone to considerable lengths to ensure you have the support you need, when you need it, for all aspects of the sales, on boarding, installation and ongoing management.

And for seasoned professionals you will be happy to hear we address all the typical concerns and more around the remote management of your fleet of devices and SLA’s [Service Level Agreements], issue tracking and reporting.

1. Lead Generation and Support

We have the team and partner network you can call on to manage the pitch, scoping, pricing, hardware procurement and contract negotiations.

  • Sales & Marketing Portal
  • Consulting resources
  • Case Studies
  • Access to other partners to value add. Beacons, customer tracking

2. Installation

Our partners network can quote, plan and install your devices almost anywhere in the world.

  • Site Surveys
  • Option for procurement of hardware such as Finance, Op-Ex and Cap-ex.
  • Networking including 3G plans, In-store WiFi or network configuration.
  • Installation of hardware and access to other brackets, fixtures and fittings

3. Training & Resources

We have a dedicated help site, online resources and people to ensure it’s easy to get up and running and to make the most of your opportunity.

We also have developer resources and portals including.

4. Ongoing monitoring and reporting

We offer level 2 support in conjunction with a standard license but our team and partner network can also offer:

  • Premium monitoring and support
  • Break-fix agreements for hardware
  • Analytics and dashboard reporting

Contact Support